Data Protection

Data protection statement


1. Data protection at a glance


General


The following information is intended to provide a simple overview of what happens to your personal data when you visit our website. Personal data are all the data that can be used to identify you personally. Detailed information on data protection can be found in the data protection statement following this general section.


Data collection on our website



Who is responsible for the collection of data on this website?

Data are processed on this website by the website operator, whose contact details can be found in the website's imprint.

How do we collect your data?

One way your data are collected is when you make details known to us.

Other data are collected automatically by our IT systems. Most of these are technical data (e.g. internet browser, operating system or the time of day the website is accessed). This automatic process is activated as soon as you reach our website.

What do we use your data for?

Some of the data are collected so as to make our website fully and easily available to you. Other data can be used in order to analyze your user behavior.

What rights do you have over your data?

You have the right to receive information at any time about the origin and recipients of your personal data and the purpose for which they were collected. You also have the right to require the correction, blocking or deletion of the data. You can contact us about these and other questions related to data protection at the address given in the imprint. You also have the right to lodge a complaint with the responsible regulatory authority.

Analysis tools and the tools of third-party providers

Your surfing behavior can be analyzed statistically when you visit our website. This is mostly done with cookies and so-called analysis programs. Your surfing behavior is normally analyzed anonymously, in the sense that the surfing behavior cannot be traced back to you individually. You can object to such analysis or prevent it by not using certain tools. Detailed information on this can be found in the following data protection statement.

You can object to such analysis. You will find information on the objection possibilities in the data protection statement below.

2. General and mandatory information


Data protection

The operators of these websites take the protection of your personal data very seriously. We treat your personal data in strict confidence and in compliance with the provisions of data protection law and this data protection statement.

Various personal data are collected if and when you use this website. Personal data are data relating to you as an identifiable person. The present data protection statement explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We must point out that data transmission on the internet (e.g. for communication by email) can involve security gaps. Complete and absolute protection of data against access by third parties is not possible.

Note on responsible entity

The responsible entity for the processing of data on this website is:

VTB Bank (Europe) SE

Rüsterstrasse 7-9

60325 Frankfurt am Main

Telephone: +49 (0) 69 2168 0

Email: service@vtb.eu

The responsible entity is the natural or legal person who decides, alone or jointly with others, on the purpose and means of the processing of personal data (e.g. name, email address and the like).

Withdrawal of your consent to data processing

Many data processing events are only possible with your express consent. You can at any time withdraw consent you have already given. All that is needed is an email from you to us in no particular form. The lawfulness of the data processing done before the withdrawal is unaffected by the withdrawal.

Right to lodge a complaint with the responsible regulatory authority

In the event of violations of data protection law, the person affected (also called the data subject)  is entitled to lodge a complaint with the responsible regulatory authority. The regulatory authority responsible for questions of data protection law  is the state data protection commissioner for the federal state where our company has its place of business. A list of the relevant commissioners, with their contact data, can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process by automated means on the basis of your consent, or in performance of a contract, released to you or a third party in a commonly used and machine-readable format. If you require the data to be transmitted direct to another responsibly entity, this will be done only where technically feasible.

SSL or TLS encryption

For security reasons and for the protection of the transmission of confidential contents, such as orders or enquiries which you send us as the website operator, this website uses SSL or TLS encryption. You can recognize an encrypted connection from the fact that the browser's address line switches from “http://” to “https://” and from the padlock icon in your browser line.

If and when the SSL or TSL encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payments on this website

If, after a contract involving payment has been concluded, you become obliged to send us your payment details (e.g. account number in case of direct debit authorization), these data will be needed for the processing of the payment.

Payments via the usual means of payment (Visa/MasterCard, direct debiting) are made in every single case using an encrypted SSL or TLS connection. You can recognize an encrypted connection from the fact that the browser's address line switches from “http://” to “https://” and from the padlock icon in your browser line.

The effect of encrypted communication is that the payment data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Subject to the applicable statutory provisions, you have the right to information at any time about your stored personal data, their source and recipients and the purpose of the data processing and, where appropriate, the right to the correction, blocking or deletion of the said data. You can contact us about these and other questions related to data protection at the address given in the imprint.

Prohibition of advertising emails

The use of the contact data published subject to the imprint obligation (display of a legal notice) for sending not expressly solicited advertising and information materials is hereby prohibited. The operators of the websites expressly reserve the right to take legal action in the event of the unsolicited dispatch of advertising information, for example spam emails.

3. Data protection officer

Legally prescribed data protection officer

The VTB Bank (Europe) SE's data protection officer 

Data Protection Officer (DPO):

DPO - VTB Bank (Europe) SE

Rüsterstraße 7-9 D-60325 Frankfurt am Main 

Tel: +49 69 2168-6350 

Fax: +49 69 2168-6319 

E-Mail: dpo@vtb.eu


4. Data collection on our website

Cookies

Some of the websites use so-called cookies. They do no damage to your computer, nor do they contain any viruses. They serve the purpose of  making our offering more friendly, effective and secure. Cookies are small text files which are deposited on your computer and stored by your browser.

Most of the cookies we use are so-called session cookies, which are automatically deleted at the end of your visit to the website. Other cookies stay on your terminal until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to inform you of the presence of cookies and to ensure that you only allow cookies in individual cases, that you accept them for specific cases, that you exclude them altogether or that they are automatically deleted when you close the browser. Deactivating the cookies may mean that the functionality of the website is restricted. 

Cookies which are necessary for carrying out electronic communications or for providing specific functions requested by you (e.g. the shopping basket function) are stored in compliance with article 6 (1) letter f GDPR (EU General Data Protection Regulation). The website operator has a legitimate interest in storing cookies so as to ensure technically 

flawless and optimized provision of its services. Other cases where other cookies are stored (e.g. cookies to analyze your surfing behavior) are dealt with separately in this data protection statement.

Server log files

The provider of the websites automatically collects and stores information in so-called server log files, which your browser transfers to us automatically. The files are:


  • Browser type and browser version

  • Operating system used 

  • URL referrer

  • Host name of accessing computer

  • Time of day of server enquiry

  • IP address

These data are not combined with any other data sources.

The basis for this data processing is article 6 (1) letter b GDPR, which allows data to be processed for the performance of a contract or for taking steps prior to entering into a contract.

Registration on this website

You can register on our website so as to use additional functions available there. We use the data entered for that purpose only to supply the particular offer or provide the particular service for which you registered. The information requested and marked as obligatory for registration must be provided in full. Otherwise we will have to reject the registration.

We will use the email address you give us while registering to inform you about any important changes, for example in the scope of our offer or technically necessary modifications.

The data entered during registration are processed on the basis of your consent (article 6 (1) letter a GDPR). You can at any time withdraw consent that you have given. All that is needed is an email to us in no particular form. The withdrawal does not affect the lawfulness of the data processing carried out prior to withdrawal.

The data collected via your registration will be stored by us for as long as you are registered on our website, after which they will be deleted. Statutory data retention periods continue to apply.

Processing of data (customer and contract data)

We collect, process and use personal data only where this is necessary for establishing, shaping the content of or altering a legal relationship (master data).This is done on the basis of article 6 (1) letter b GDPR, which allows data to be processed for the performance of a contract or for taking steps prior to entering into a contract. We collect, process and use personal data on the use made of our websites (usage data) only where this is necessary to enable the user to use the service or to do the billing.

The customer data collected are deleted after completion of the contract or termination of the business relationship. Statutory data retention periods continue to apply.

Data transmission on conclusion of contract for services and digital content

We transfer personal data to third parties only if and when this is necessary for the performance of a contract, for example to a bank instructed to arrange or effect payment.

Data are not transferred in excess of the above limit, or only transferred where you have expressly consented to such transfer. Your data are not forwarded to third parties, for example for advertising purposes, without your express consent.

The basis for this data processing is article 6 (1) letter b GDPR, which allows data to be processed for the performance of a contract or for taking steps prior to entering into a contract.

5. Analysis tools and advertising

Google Analytics

This website uses functions from the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called cookies – text files which are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookie on such use is normally transferred to a Google server in the USA and stored there.

The Google Analytics cookies are stored on the basis of article 6 (1) letter f GDPR. The website operator has a legitimate interest in analyzing user behavior so as to optimize both its website offering and its advertising .

IP anonymizing

We have activated the IP anonymizing function on this website. The effect is that your IP address is abbreviated by Google in member states of the European Union or in signatory states to the agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases is the complete IP address transferred to a Google server in the USA and abbreviated there. Under commission from the operator of this website, Google uses this information to compile reports on website activities and to perform other services for the website operator that are related to the use of the website and the internet. The IP address transmitted by your browser as part of Google Analytics services is not combined with other Google data. 

Browser Plug-in

You can prevent the storage of the cookies by means of the relevant setting on your browser software. Please note however that in this case you will possibly not be able to make full use of all the functions of this website. You can moreover prevent the transfer to Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of the said data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to collection of data

You can also prevent data collection by Google Analytics by clicking on the following link. This will result in installation of an opt-out cookie, which will prevent the collection of your data on future visits to this website: Google Analytics deaktivieren.

Further information on Google Analytic's handling of user data can be found in Google's privacy policy at: https://support.google.com/analytics/answer/6004245?hl=de.

Contracted data processing

We have entered into an agreement with Google on contracted data processing and we implement in every respect the strict requirements of the German data protection authorities in our use of Google Analytics services.

Demographic features at Google Analytics

This website uses the "demographic features" function of Google Analytics. It enables reports to be compiled containing statements on the age, gender and interests of the users of the website. These data come from interest-related advertising by Google and from visitor data supplied by third-party provider s. The data cannot be assigned to any particular individual. You can deactivate this function at any time via the display settings in your Google account or prohibit the collection of your data by Google Analytics in every case, as set out in the section headed "Objection to collection of data". 

Google Analytics remarketing

Our websites use the Google Analytics remarketing function in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups set up by Google Analytics remarketing with the cross-device functions of  Google AdWords and Google DoubleClick. In this way interest-related and personalized advertising messages which were adapted to you in response to your previous use and surfing behavior on one terminal (e.g. mobile phone) can also be displayed on another terminal of yours (e.g. tablet or PC).

If you have given the necessary consent, Google will, for the above purpose, link your web and app browser history with your Google account. In this way the same personalized advertising messages can be run on every terminal where you log in with your Google account.

In order to support this function, Google Analytics collects Google-authenticated IDs of the users who are temporarily linked with our Google Analytics data, so as to define and create target groups for cross-device advertising.

You can permanently prevent cross-device remarketing/targeting by deactivating personalized advertising in your Google account. Just follow this link: https://www.google.com/settings/ads/onweb/.

The collected data are compiled in your Google account exclusively on the basis of your consent, which you grant Google and can withdraw  (article 6 (1) letter a GDPR. In the base of data collections which are not brought together in your Google account (e.g. because you have no Google account or have objected to such combination) the collection of the data is based on article 6 (1) letter f GDPR. The legitimate interest derives from the fact that the website operator has an interest in the anonymized analysis of the website users for advertising purposes.

More detailed information and the data protection rules can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google conversion tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

We use so-called conversion tracking as a component of the Google AdWords program. If you click on an advertisement run by Google, a cookie is set for conversion tracking. Cookies are small text files which the internet browser deposits on the user's computer. The cookies become invalid after 30 days and cannot be used to identify the individual user. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can notice that the user clicked on the advertisement and was moved on to this particular page.

Every Google AdWords customer firm gets a different cookie. The cookies cannot be tracked back via the websites of AdWords customers. The information obtained with the help of conversion cookies serves the purpose of compiling conversion statistics for AdWords customers which have decided in favor of conversion tracking. The customer firms are told the total number of users who have clicked on their advertisement and were moved on to a page furnished with a conversion tracking tag. But the firms do not get any information by means of which individual users can be identified. If you do not wish to be involved in the tracking, you can prevent this use by simply deactivating the Google conversion tracking cookie by means of the user settings on your internet browser. You will then not be included in the conversion tracking statistics.

Conversion cookies are stored on the basis of article 6 (1) letter f GDPR. The website operator has a legitimate interest in analyzing user behavior so as to optimize both its website offering and its advertising.

Further information on Google AdWords and Google conversion tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser to inform you of the presence of cookies and to ensure that you only allow cookies in individual cases, that you accept them for specific cases, that you exclude them totally or that they are automatically deleted when you close the browser. Deactivating the cookies may mean that the functionality of the website is restricted.

7. Newsletter

Newsletter data

If you wish to be sent the newsletter offered on the website, we need an email address from you as well as information which will allow us to check that you are the owner of the stated email address and agree to receive the newsletter. Further data will not be collected, or only if collection is on a voluntary basis. We use these data for one purpose only: to send you the information requested; we do not pass the data on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (article 6 (1) letter a GDPR). You can at any time withdraw the consent you have given to the storage of the data and the email address, as well as their use for the dispatch of the newsletter, for example by means of the "Remove" link in the newsletter. Such withdrawal is without prejudice to the lawfulness of the data processing already carried out.

The data deposited with us for the purposing of obtaining the newsletter are stored by us until they are removed from the newsletter and destroyed once the newsletter has been unsubscribed. This does not affect data stored here for other purposes (e.g. email addresses for the members-only section).



Let's talk
You can contact us on the site
or by e-mail service@vtb.de
Our managers are also ready
to help you by phone
+49 (0) 69 2168-0