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Frankfurt

Trainee Manager Operations (m/f/d)

VTB Direktbank is the private client business of VTB Bank (Europe) SE. It is an innovative online bank which offers simple deposit products as well as a digital asset management service. We are an agile team looking for solution-oriented, communicative team players with a high sense of commitment and responsibility.
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Your Responsibilities

Trainee Manager Operations (m/f/d)
Planning & maintaining
  • Daily coordination with internal and external stakeholder
  • Checking and prioritizing customer requests volumes with 3rd parties
  • Controlling and administrating workload after approval
  • Preparing forecasts in terms of workload
  • Updating and maintaining of forms, documents and email templates in terms of proper wordings at all operative client touchpoints
  • Supporting other departments with subject-specific knowledge

Developing

  • Analyzing, evaluating and developing of operational work processes, systems and guidelines
  • Increasing efficiency of internal and external service units
  • Ensuring compliance with all legally relevant regulations
  • Ongoing update and adaptation of internal documentations, in particular the organizations guidelines
  • Participating in outsourcing management within the framework of regulatory requirements
  • Further development and new development of digital and innovative processes
  • Analyzing of current trends, customer behavior and innovations in the financial sector
  • Preparing, coordinating and implementing of the technical concept within the bank in cooperation with the internal IT department and external service providers
  • Supporting other departments before, during and after the implementation of new products and processes

Requirements

  • Bank apprenticeship, university degree in Business Administration, Economics or Change Management or comparable education
  • First experience with financial service providers
  • Very good communication and coordination skills as well as pronounced ability to work in a team
  • Knowledge of MS Office applications & agile mindset
  • Affinity to the financial industry and new technologies
  • First experiences with Project- and Process- Management would be an advantage
  • Self-initiative, service disposition, resilience, outstanding engagement, analytical thinking and assertiveness
  • German and English is mandatory


Have we aroused your Interest?
We look forward to receive your complete application documents stating your salary expectations and your possible starting date by e-mail at HumanResources@vtb.eu

We Offer



Have we aroused your interest?

We look forward to receive your complete application documents stating your salary expectations and your possible starting date by e-mail at HumanResources@vtb.eu

Let's talk
You can contact us on the site
or by e-mail service@vtb.de
Our managers are also ready
to help you by phone
+49 (0) 69 2168-0