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Client Service Manager (m/f/d)

VTB Bank (Europe) SE is a European bank headquartered in Frankfurt with an international customer focus The bank was established in 2017 following the merger of VTB Bank (Austria) AG, VTB Bank (Deutschland) AG, and VTB Bank (France) SA – combining 45 years of European-Russian specialist banking experience. We are now considered to be a leading participant in this segment. VTB Bank (Europe) SE offers a wide range of products that support our clients’ day-to-day activities and business needs. These include a full range of commercial banking and investment banking products.
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Your Responsibilities

  • First contact for corporate clients regarding accounts, receiving inquires and other matters
  • Client support in all payments related issues
  • Client support in Online banking
  • Daily communication with customers; Coordination of all requests with product departments
  • Handling of internal documentation and agreements
  • Inform clients about all relevant regulatory requirements
  • Support of Client Coverage and product departments in daily business
  • Ensuring high customer satisfaction
  • Active participation, coordination and ensuring internal processes related to customer care
  • Participation in coordinating the execution of approved transactions
  • Involvement in the "client onboarding" process, i. et al due diligence and KYC processes, updates
  • Preparation of various statistic reports and presentations for the Bank’s management.


  • BA degree in Banking administration / Banking or related
  • Bank-specific training and / or business studies or in-depth business knowledge
  • At least 3 years of experience in client customer support
  • Service oriented with good coordination and self-management skills
  • Experience in Transaction Banking, knowledge in other banking products
  • Proficient skills in Excel and other MS-Office tools
  • Ability to work on several projects at the same time
  • Confident demeanor supplemented by pronounced oral and written communication skills
  • Independent, result-oriented way of working and negotiating skills
  • Ability to set priorities and judgment for escalation if necessary
  • Positive basic attitude and high resilience
  • English and Russian mandatory, German language would be an asset

We Offer

  • Attractive remuneration package with company pension scheme
  • „Job ticket“ (ticket for public transportation), “VWL” (capital-forming benefit), restaurant cheques and recreation allowance
  • International orientation through the global network of the VTB Group
  • Individual further training measures and certifications
  • Western European Headquarters
  • Light-flooded, modern workplaces in a central location in Frankfurt with very good transport connections
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We look forward to receive your complete application documents stating your salary expectations and your possible starting date by e-mail at

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+49 (0) 69 2168-0

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