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Business Analyst Retail Business (m/f/d)

VTB Bank (Europe) SE is a European bank with an international customer focus and is headquartered in Frankfurt. The bank was established in 2017 following the merger of VTB Bank (Austria) AG, VTB Bank (Deutschland) AG and VTB Bank (France) SA – combining 45 years of European-Russian specialist banking experience. We now consider ourselves to be the leading European bank in this segment. VTB Bank (Europe) SE offers a wide range of products that support our clients’ day-to-day activities and business needs. These include a full range of commercial banking and investment banking products
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Your Responsibilities

  • Identifying, analyzing and validating requirements for business information systems related to Retail bank business:
    • Core accounting and back-office systems
    • Front-office portals
    • Automatic advisory platforms
    • Marketing and CRM platforms
  • Providing IT support for IT systems implementation projects and life cycle including release planning and handover to IT support team
  • Producing functional/technical specifications for third party IT vendors and in-house development IT teams
  • Working with end users to understand and specify the business requirement and obtain business sign off
  • Managing and delivering to key client expectation around IT functionality and the way it is implemented
  • Managing implementation of new functionality and IT solutions and ensure Business requirements are met
  • Scoping and shaping projects through pre-project strategy alignment, feasibility, business requirements gathering, solution requirements definition and testing
  • Developing and controlling delivery plans, manage the technology risks and issues and plan mitigation actions
  • Providing inner expertise on RFPs, technical and business documents provided by vendors


  • Degree in (business-) informatics or business economics
  • IT, project and process management certifications are an advantage
  • Minimum 3 years of working experience as IT Business Analyst or similar role (Product owner, CTO) within IT department of a bank, a consultancy firm or a software vendor, directly exposed to IT systems of Retail bank business
  • Strong analytical skills: functional, data and cross-system data flow analysis
  • Experience in API is a must
  • Experience in defining system integration interfaces using files, database and API is a must
  • Good knowledge of retail products (cash deposits, money transfers/SEPA, cards)
  • Knowledge in investment products (bonds, equities, ETF) is advantage
  • Solid knowledge and wiliness to work in Agile methodology
  • Awareness of full lifecycle of banking software implementation: scoping and IT requirements definition, IT solution evaluation / RFP, functional design, testing, implementation, post-go live support and user training
  • Good reasoning and negotiation skills
  • Strong appreciation of key business drivers and understanding of the IT impact upon the modern business model
  • Experience of working across multiple IT systems simultaneously with strong cross-system data flow analysis skills; ability to drill down into each system to analyze system behavior and data flows
  • Experience in onboarding of new IT applications from cost-benefit analysis and functional evaluation is a plus
  • Ability to work with a diverse range of business areas, effectively tailor communications to a diverse range of business and technical stakeholder groups
  • Personal efficiency and ability to work under pressure
  • Stress-resistance, ability to deliver in a multi-task environment
  • Positive attitude to the job
  • Motivated self-starter with focus on productiveness
  • Excellent organizational and working discipline
  • Ability to communicate well at all levels
  • Business spoken and written English and German are mandatory
  • Russian is advantageous

We Offer

  • Attractive remuneration package with company pension scheme
  • „Job ticket“ (ticket for public transportation), “VWL” (capital-forming benefit), restaurant cheques and recreation allowance
  • International orientation through the global network of the VTB Group
  • Individual further training measures and certifications
  • Western European Headquarters
  • Light-flooded, modern workplaces in a central location in Frankfurt with very good transport connections

Have we aroused your interest?

We look forward to receive your complete application documents stating your salary expectations and your possible starting date by e-mail at

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+49 (0) 69 2168-0

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