Data Protection

Careful handling of your personal information is very important to us. Accordingly, we protect this information and are very conscientious in handling it.

Some of the precautions we take to protect your privacy will be explained below 

VTB Bank (Europe) SE ensures that personal data is only collected, processed and used for the stated purpose in each case. Consent, e.g. for the use of e-mail addresses and telephone numbers, may of course be revoked at any time, effective immediately.

Responsible person 

The responsible person in terms of the Federal Data Protection Act is VTB Bank (Europe) SE: Rüsterstraße 7-9, 60325 Frankfurt am Main.

The collection and use of the personal information we receive from you, our customers, help us to customize and steadily improve our service. This information is used to process your orders. We also use your information in order to improve our products and out platform, to prevent and detect abuse of our website and to enable third parties to provide technical, logistical and other services at our behest.

We collect the following information:

Information which you provide us: we collect and store all information which you enter in our website or otherwise transmit to us. You are free to decide not to provide us with certain information, although this could mean that you will be unable to use some of our offerings (services/features). Automatic collection of information: certain information is stored as soon as you contact us. Like many other websites, we use "cookies," which allow us to receive information as soon as your internet browser opens the VTB Bank (Europe) SE website.

What are cookies? 

Cookies are text information (ASCII text) which is placed in your hard drive by your browser (e.g. Microsoft Explorer or Mozilla Firefox). When you return to the website which provided your browser with the cookie, you will be recognized and your individual preferences will be saved. Cookies allow our systems to recognize your browser and offer you services like convenience cookies. The "Help" function from the menu list of most internet browsers explains how to keep your browser from accepting new cookies, how to configure your browser to accept new cookies and how to delete all of the cookies you have received. However, some of the most interesting features in the website of VTB Bank (Europe) SE cannot be fully used and experienced without cookies, which is why we recommend that you activate the cookie function. We also recommend that you always log off completely after using a computer which you share with others, and whose browser is configured to accept cookies on the computer. Please note: cookies are only valid on the computer on which they are stored.

Important note

Cookies are intended for your personal and individual computer. If your computer is accessible to others, you should dispense with using cookies, since this would allow others to log onto the website of VTB Bank (Europe) SE without having to enter your password. Browsers are generally preconfigured to accept cookies. If that is not the case, you will have to change your browser settings so that cookies will be accepted, if you so desire. Cookies are also used to measure the success of advertising measures. For example, if a user clicks on an advertising banner of VTB Bank (Europe) SE on the website of an advertising partner, a cookie with a 30-digit advertising reference number is created via the browser. This cookie will automatically become invalid after 30 days. Moreover, these cookies contain no features which would allow the user to be identified. Advertising reference numbers allow us to determine the advertising media through which you found out about VTB Bank (Europe) SE.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies," i.e. text files which are stored on your computer and which enable analysis of your use of the website. The information about your use of this website which is generated by the cookie is generally transmitted to a Google server in the US and stored there. However, if IP anonymization is activated on this website, Google will first anonymize your IP address while the data is still within member states of the European Union or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google serve in the US and anonymized there. At the behest of the operator of this website, Google will use this information in order to analyze your use of the website, compile reports on website activities and provide the website operator with other services associated with website and internet use. Google will not bring the IP address which is transmitted by your browser through Google Analytics into contact with other data stored by Google. You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, you should be aware that, in that case, you may not be able to use all of the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in which is available at the following link:

Further terms of use and information about data protection in Google Analytics can be found at and at The website of VTB Bank (Europe) SE also uses a special code ('_gat._anonymizeIp') which ensures that your IP address will be recorded in anonymized form.

Does VTB Bank (Europe) SE share the information it receives?

Information about our customers is important to us and helps us optimize our offerings. However, selling customer information is not part of our business. The information we receive is only communicated to third parties as described below: We collect, process and use your personal data in order to provide you with the services which we agreed to provide (e.g. to open and maintain your account) and in order to process your requests and orders. Your data will be processed either by us or by outside service providers. We also collect, process and use your personal data in order to meet statutory obligations (e.g. under the Money Laundering Act). Your data will be used in a manner permitted by law in order to send you advertising about products and services, e.g. by mail or e-mail. Otherwise, we will only use your data with your consent. You may request information about the content of your consent for use of your data for advertising purposes at any time, and you may revoke your consent at any time as well. Personal data will only be communicated to government institutions and authorities if we are required to do so by law or by another rule of law.

External links 

In order to provide you with more comprehensive information, you will find links on this website to third-party websites. Insofar as such links are not clearly recognizable, we will point out that they are external links. VTB Bank (Europe) SE has no control of any kind over the content and design of these websites. Naturally, the guarantees made in this data privacy statement do not apply for these websites.

Service providers 

We engage other companies and individuals to perform tasks on our behalf, including the sending of letters or e-mails. The service providers receive only the information which they need to perform their tasks. They may not use this information for other purposes. They are also required to handle the information in accordance with this data privacy statement and with German data protection laws.

Data protection by VTB Bank (Europe) SE and third parties

We disclose customer accounts and personal data about customers when required by law and when such disclosures are necessary for the enforcement of our general terms and conditions of business or other agreements or to protect our rights and those of our customers and third parties. It is hereby expressly clarified that data will not be communicated to such companies for a business use which conflicts with this data privacy statement. Whenever we communicate personal information to third parties to the extent described above, and when communicating information in countries outside the European Union, we will ensure that the information is communicated in accordance with this data privacy statement and with German data protection laws.

Information which you provide us

You provide us with information when you search for something, open an account, fill out a questionnaire or communicate with our customer service department, when you take part in a discussion forum and when you take advantage of other service offerings in which you are personally notified of certain offers, such as the VTB Bank (Europe) SE Newsletter or message services. The information which you provide us in this context may include your name, your address, your telephone number, account information and the content of watch lists and wish lists.

Your rights

VTB Bank (Europe) SE is required, upon request, to provide you with information about the storage of your personal data. If the data is incorrect, you have a right to have it corrected, blocked or deleted. You also have the right to protest the use of your personal data for advertising purposes.

Automatic information

Examples of information which is automatically collected and analyzed include the internal protocol (IP) address through which your computer accesses the internet, confirmations that you have received and read e-mails, log-ins, e-mail addresses, passwords, information about your computer and how you access the internet, such as your browser type and version, operating system and platform and the complete Uniform Resource Locator (URL) clickstream through and from our website, i.e. the sequence of pages which you visited within our website, including the date and time, cookie number and the products you viewed or searched for. Notes If you have any questions about data protection at VTB Bank (Europe) SE, please write us:

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