Trainee Manager Operations (m/f/d)

Your Responsibilities

• Daily coordination with internal and external stakeholder
• Checking and prioritizing customer requests volumes with 3rd parties
• Controlling and administrating workload after approval
• Preparing forecasts in terms of workload
• Updating and maintaining of forms, documents and email templates in terms of proper wordings at all operative client touchpoints
• Supporting other departments with subject-specific knowledge

Developing

• Analyzing, evaluating and developing of operational work processes, systems and guidelines
• Increasing efficiency of internal and external service units
• Ensuring compliance with all legally relevant regulations
• Ongoing update and adaptation of internal documentations, in particular the organizations guidelines
• Participating in outsourcing management within the framework of regulatory requirements
• Further development and new development of digital and innovative processes
• Analyzing of current trends, customer behavior and innovations in the financial sector
• Preparing, coordinating and implementing of the technical concept within the bank in cooperation with the internal IT department and external service providers
• Supporting other departments before, during and after the implementation of new products and processes

Requirements

• Bank apprenticeship, university degree in Business Administration, Economics or Change Management or comparable education
• First experience with financial service providers
• Very good communication and coordination skills as well as pronounced ability to work in a team
• Knowledge of MS Office applications & agile mindset
• Affinity to the financial industry and new technologies
• First experiences with Project- and Process- Management would be an advantage
• Self-initiative, service disposition, resilience, outstanding engagement, analytical thinking and assertiveness
• German and English is mandatory

We Offer