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IT Trade Support Specialist (m/f/d)

VTB Bank (Europe) SE is a commercial bank specializing in international trade relations and investment-business, with head office in Frankfurt am Main and a branch in Vienna. The bank can look back on more than 100 years of history in Western Europe, serving as a competent and reliable partner for companies and banks by providing advice and executing transactions. The bank has extensive know-how and VTB Group's market-specific expertise, first-class network in 22 countries and core markets and competent employees allow it to respond in a concrete, rapid, targeted and, above all, flexible manner to the needs of its clients.
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Your Responsibilities

  • Support general IT incident resolution and all the end user IT software and hardware during trading / dealing hours and when needed beyond, to VTB Bank (Europe) Trade Floor, Back Office functions and Senior Management

  • Market data / trading / business application installation and 1st line support including Bloomberg Terminal, Deal Tracker, Reuters Eikon & FXT, BARX, Calypso, Citrix, TradeWeb, MarkitWire, FXBlotter and MS Windows/Office

  • Incident resolution via VTBE IT Service Desk or through direct desk side engagement with the customer

  • 1st Line Support of IPC Dealerboards and Cisco IP Telephony

  • Support of Remote and Home Working

  • Participate in testing new applications and hardware as required

  • Day to day consultation with key stakeholders ranging from desk assistants through to Managing Directors

  • Involvement in project implementation and general desk moves and changes

  • Identify potential technology improvements where possible and improvements in how technology can be used to support the business

  • Ensure that VTB Bank (Europe) IT policies and procedures are followed correctly and appropriately, e.g. Incident Management, Release Management, Change Management and Configuration Management

  • Customer coaching on product use and associate tools

  • Liaising with the Global IT functions on Infrastructure Support (including voice, networks, servers, video conferencing), Market Data Management and Business Application Support

  • Participating in annual Disaster Recovery, BCP Tests, Power Downs and other Weekend Work

  • Participate in Trading workplaces relocations as IT representative

  • Create and maintain a culture of continuous improvement, pro-actively identifying opportunities for service improvements and internal efficiencies. Regularly deliver efficiency gains and added-value service improvements

  • Provides encouragement to team members

  • Assists management with hiring processes and new team member training

  • Conducts team meetings to update members on best practices and continuing expectations

  • Store job knowledge and experience in VTBC database (Confluence), share it with colleagues


  • A university degree in a technical field and\or equivalent qualifications or experience

  • Relevant Vendor certifications desirable

  • Product Knowledge and Banking Industry Experience including Trade Floor/Back Office Support with relevant experience in supporting trading floor gained at a recognized hedge fund, a bank, or a trading house

  • Windows 10 & 7, Office 2010-2016 including knowledge or add-ins and macros

  • Web-based trading platforms including certificate and proxy configurations

  • Knowledge of Windows Active Directory

  • Good working knowledge of ITIL with a strong grasp of incident / change / problem management as well as a proven ability to manage & deliver projects

  • Excellent team working and relationship building skills

  • Planning and organizational skills

  • Ability to multitask and work hours required to meet deadlines (including flexibility to perform out of hours tasks and changes if required)

  • Excellent oral, presentation and written communication skills

  • Ability to adapt to a multicultural working environment in a global organization

  • Flexibility to perform out of hour’s tasks and weekend activities

  • Problem solving and good analytical skills

  • Experience in installing, configuring and troubleshooting end user Equipment English language mandatory, German recommended

We Offer

  • Attractive remuneration package with company pension scheme

  • „Job ticket“ (ticket for public transportation), “VWL” (capital-forming benefit), restaurant cheques and recreation allowance

  • International orientation through the global network of the VTB Group

  • Individual further training measures and certifications

  • Western European Headquarters

  • Light-flooded, modern workplaces in a central location in Frankfurt with very good transport connections

Have we aroused your interest?

We look forward to receive your complete application documents stating your salary expectations and your possible starting date by e-mail at

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+49 (0) 69 2168-0

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